Shipping, Returns & Payments
Hamelin offers free shipping on all orders above Rs.500. For total orders below Rs.500, Rs.100 is charged per order. We usually dispatch the order within one to two working days of receiving the order. You would also receive the tracking details by email.
Customers usually receive the products within 1 to 7 working days, once they are shipped. This delivery period may be longer for international locations or remote locations within India. If you have any questions about expected delivery period for the product you are interested in, please email us at hello@hamelin.co
We offer a three day exchange/ refund via store credit coupon, on all our products except BOGO SALE, "Final sale" and "Sample sale" products. Bath towels, hand towles and face towels are not eligible for returns due to hygiene reasons. Please email us (at hello@hamelin.co) and we will have your order picked up and shipped back to us. Kindly note that the email needs to be sent to us within 3 days of the delivery date. The words "Final sale" or "Sample sale" would be clearly mentioned in the product name for "Final sale" and "Sample sale" items respectively.
Additional charges such as COD charges, shipping charges and gift wrapping charges will not be refunded.
Product packaging: Kindly pack the product as originally received by you. You can stuff the bag with newspapers and wrap it with newspaper to avoid damage during transit. Please note that in case the product is found to be used by you or damaged because of not packing the product properly, we will not be able to process any refund.
Refund amount: Refund will be initiated once the return order is received and checked by our team, usually within 24 -48 hours of receiving the return. Please allow 3-7 days for us to receive the shipment as these are sent through surface logistics. REFUND WILL BE PROVIDED VIA STORE CREDIT COUPON ONLY. We are unable to provide refunds via bank transfer or any other mode under any circumstances.
Refund account : On custom products, personalized products, bulk/corporate orders or products which are on final sale/sample sale we would not be able to provide any replacement or exchange.
Freebies : In case you received a freebie with your product, the same needs to be returned in case you wish to return the order.
Special offers/ discounts : If you have received a special discount because of the products purchased or the total order value, the discount value would be adjusted in the refund at the time of return.
Final Sale/ Sample sale : These are products which are discounted and for which returns/replacements/exchanges are not allowed. The words "Final sale" or "Sample sale" would be clearly mentioned in the product name in such cases.
Single return : We will only be able to process one return request per order.
1) In case you have received a replacement, the same is not eligible for return/ replacement again.
2) In case you have ordered multiple products as a part of your order, please raise return request for all the products you wish to return at once. We will not be able to process multiple return requests for the same order.
Serviceable pincodes : We are currently unable to schedule pickups from all pincodes. Please click on the link here to view the pincodes where return pickup facility is not available. In such cases, you would need to courier the return through any reliable courier service or India speedpost at your own cost. We need to receive the return shipment within 15 days from the date of delivery. All the other terms of this policy remain the same.
We reserve the right to cancel or hold your order if we are not satisfied with the details provided or suspect a high probability of return based on your search/order history or pincode. All COD orders need to be necessarily verified via an automatic IVR call. In case the call is not answered, you might receive a manual verification call.
We accept all major credit/debit cards, net banking for payments. The payment options available for your location will be shown upon checkout. For COD orders within India, an additional fee of Rs.100 is applicable.
In case you find any manufacturing defect in the product received by you, please bring it to our notice within three (3) days of receiving the order. We will arrange for a pickup of the product and arrange for repair/replacement of the product. Please note that we will not be able to offer repair/ replacement for any product after the mentioned time period. In case you have a special service request, we would consider the same on case to case basis. For any special service request, the pickup and delivery charges would be incurred by you.
We can customize or personalize products on special request only for Prepaid orders. Please refer the Returns Sub-section to know more about the return policy.